Contact
Different questions go to different parts of the group. This page tells you which, so your enquiry reaches someone who can answer it.
Software licensing and institutional enquiries
If you represent a licensed institution and want to discuss AML, compliance, exchange or settlement software, use the contact form on the Dirven Software site. Include the jurisdiction you operate in and the licence you hold, because the answer depends on both.
Institutional enquiries typically receive a response within two working days. Deployment questions are usually answered by an engineer rather than a sales team.
Kenyan banking questions
For questions about the Kenyan banking operation, use the contact page on the Kenya site. This covers the intended account products, the M-Pesa integration model and the status of CBK licensing.
We cannot open accounts or accept deposits until licensing completes, and we cannot give a date for that. The Central Bank of Kenya controls the timetable, not us.
Shop, seed bank and forum
DarkGrow — the hydroponics shop, the seed bank and the growers' forum — is operated by the software company. Product, order, shipping and seed questions should go to the DarkGrow contact page.
The forum is the right place for growing questions; the shop contact is for order problems.
Press and regulatory correspondence
Journalists and regulators should contact the group directly through the address published on the legal page. We will confirm the regulatory status of any group entity in writing on request.
We are explicit about licensing status because the alternative — being vague — wastes everyone's time and misleads customers.
What we cannot help with yet
To be direct about what we cannot do today:
- We cannot open a bank account for you. Licensing is not complete.
- We cannot accept deposits in any currency.
- We cannot confirm a licence number, because none has been issued yet.
- We cannot give a launch date for the Kenyan bank.
Any communication claiming otherwise did not come from us.
Questions
Can I open an account now?
Not yet. Accounts open once the Central Bank of Kenya licensing process completes. The Kenya site will publish the licence reference when it is issued.
How do I report a problem with an order?
Contact the DarkGrow shop directly. It is operated by the software company and handles its own orders and shipping.
Where do I send a regulatory enquiry?
Use the address on the legal page. We will confirm the licensing status of any group entity in writing.
Do you have a phone number?
Institutional and regulatory enquiries are handled in writing so there is a record. The contact forms on each site are the fastest route.